***EMERGENCY AND EXTRAORDINARY REPAIRS***

Dear residents,

As the country entered in National Lock-Down we all agree we are living in extraordinary and challenging times. Life has become very difficult at this moment. Most of the services are affected; limited, unavailable, temporary or permanently closed.

As by government guidelines, we remain close as mobile phone shop for generic services or sales but we will try our best to support the residents and the key workers, offering only and  limited to Electronic Emergency Repairs. We cannot see you face-to-face unfurtunatley, maybe we cannot answer via telephone at all the time as we are short on staff but we have implemented a booking systems and we can keep in touch by e-mail, TXT, Live Chat or comments on the booking systems.

Please read carefully all the explanation, terms and condition below before you go ahead to book a repair. 

Nowadays a mobile phone or a computer is not a device for entertainment only but, a vital tool which saves lives, contacting emergency services, staying tuned and informed with news, keeping families and friends together, being in touch with elderly or sick family members, even working or studying from home as this is the "New Normal" we have to accept.

These are a few reasons why we will still keep our services alive and look after our community, we will offer no-contact emergency repairs for electronics by pre-booking only, click and collect (Drop-off & Pickup by the customers). it will be a checkpoint installation outside of our business premises taking this way all precautions to protect the customers and staff.

The repairs might take longer than usual; some of suppliers are operating overloaded, postal services may delay and we are short on staff too.

You can book an emergency repair only if you cannot wait until the end of the lockdown or because you make part on the category above, and you use the device for one of the reasons mentioned on the list.

1. You must wear a protective face mask;

2. You must have booked online from the link below; you must have the confirmation/invitation to bring your device.

3. Once you drop your device, somnetime you will be asked to prepay at the checkpoint, this by card or bank transfer and than you must leave.

4. You must return to collect your device once you have received a notification TXT or call to do so.

5. We will sanitize your device when we receive it and return it back to you. 

6. You must have the NHS APP for Track & Trace and scan the QR code to help stop the spreading and protect the community.

We maybe not able to offer diagnostic services, or sometimes limited only to screen, battery, keyboard replacement, and sales of cables and charger.

We may be not able to offer sales of other accessories or repairs that are not classified "Emergency Repairs" which do not affect the use of the device.

If you click on the link above and book, you agree with the terms and condition; you confirm the categories and the reason why you are asking a service.

If we find out or suspect abuse of services we will refuse the service. If you do not attend an appoint and you have not informed us we will be not able to offer a second one.

If your service is not urgent; STAY HOME, PROTECT THE NHS, SAVE LIVES.

For "Emergency Electronic Repairs booking please click the button below.

Our addresss for drop-off; You will receive an e-mail with instructions after booking a slot.

If you would like to contact us for more information please Click Here


***EMERGENCY AND EXTRAORDINARY REPAIRS***